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1pBroadband Review: Is It Worth It in 2026?
Introduction
Choosing broadband in 2026 is no longer just about finding the biggest number next to “Mbps.” Price, contract length, Wi-Fi quality, customer service, upload speeds, installation, price rises and even how easy it is to leave all matter.
That is where 1pBroadband gets interesting.
The UK broadband provider positions itself around straightforward pricing, fibre connectivity, no in-contract price rises and low-cost calling. Its current range includes part-fibre services as well as full-fibre packages reaching advertised download speeds of up to 950Mbps. The company also includes a Wi-Fi 6 hub with its broadband services and says it does not impose usage caps or traffic management.
On paper, that sounds excellent. But broadband is one of those products where the marketing can only tell you half the story. The real test is what happens when the router arrives, the connection goes live, something stops working, or you need help from customer support.
So, is 1pBroadband worth it in 2026?
My overall rating is 8.3/10. I think 1pBroadband is particularly attractive for customers who want competitive fibre pricing, no in-contract price hikes and a relatively simple broadband package. The full-fibre options are impressive for the money, while the included Wi-Fi 6 hub adds useful value.
The biggest caution is customer service. Recent independent reviews are mixed, with plenty of customers praising smooth installation and reliable broadband but others reporting frustrating communication or account-management experiences.
In other words, 1pBroadband can be a very good value broadband provider if your priority is the connection and price, but I would read the terms carefully before signing up.
Quick Verdict Table
| Category | Rating |
|---|---|
| Broadband Value | 9.1/10 |
| Full-Fibre Speeds | 9.0/10 |
| Wi-Fi Hardware | 8.9/10 |
| Pricing Transparency | 8.8/10 |
| Installation | 8.4/10 |
| Connection Performance | 8.8/10 |
| Package Choice | 8.6/10 |
| Customer Service | 7.2/10 |
| Account Management | 7.4/10 |
| Calling Options | 8.9/10 |
| Overall | 8.3/10 |
My quick verdict: 1pBroadband is a compelling budget-friendly fibre option, particularly if you can get full fibre at your address. Its connectivity and pricing are stronger than its customer-service reputation.
What Is 1pBroadband?
1pBroadband is a UK internet service provider offering broadband, fibre broadband and calling services.
The company's name comes from its long-running focus on very low-cost calls. Its current website advertises UK landline and mobile calls at 1p per minute, subject to a 10p call setup charge, while international calls start from 19p per minute.
But the business is now much more than a cheap-calls provider.
Full-Fibre Broadband
The headline products are its full-fibre packages.
Current advertised options include Full Fibre 150, Full Fibre 500 and Full Fibre 1000. The company lists maximum download speeds of approximately 152Mbps, 523Mbps and 950Mbps respectively, with maximum upload speeds of 15Mbps, 75Mbps and 115Mbps.
That is plenty of bandwidth for most households.
Part-Fibre Services
1pBroadband also continues to offer part-fibre options, including services reaching around 80Mbps depending on the package and address. Some plans include a traditional phone service.
This gives customers who cannot yet access full fibre another option.
Why Is 1pBroadband Popular?
Competitive Pricing
Price is clearly one of the company's biggest selling points.
The current website advertises Full Fibre 200 at £25 per month, Full Fibre 500 at £31 and Full Fibre 1000 at £36 during the initial 18-month period, although availability and pricing can depend on the customer's postcode and current tariff. A £9.99 connection charge is also advertised on the current full-fibre plans.
For a household comparing gigabit-class broadband, those figures make 1pBroadband worth investigating.
No In-Contract Price Rises
Another major selling point is its promise of no in-contract price hikes.
For customers who hate seeing their broadband bill increase during a contract, this is a meaningful advantage. The company explicitly promotes “No in-contract price rises” on its current website.
Free Wi-Fi 6 Hub
A compatible Wi-Fi 6 hub is included with the broadband packages advertised by 1pBroadband.
Wi-Fi 6 can provide better performance for homes with lots of connected devices, particularly when several phones, laptops, televisions, consoles and smart-home products are being used simultaneously.
Unlimited Usage
The provider says its broadband has unlimited downloads and no usage caps. It also says it does not throttle speeds during peak periods.
For streamers, gamers and busy households, that is exactly the sort of policy you want.
Product/Service Categories Overview
| Service | Best For | Rating |
|---|---|---|
| Full Fibre 150 | Small households | 8.7/10 |
| Full Fibre 200 | Everyday family use | 9.0/10 |
| Full Fibre 500 | Streaming and gaming | 9.3/10 |
| Full Fibre 1000 | Heavy users and large households | 9.1/10 |
| Part-Fibre 80 | Areas without full fibre | 8.2/10 |
| Broadband & Calls | Customers wanting a phone line | 8.5/10 |
| UK Calls | Low-cost calling | 9.0/10 |
| Wi-Fi 6 Hub | Whole-home connectivity | 8.9/10 |
| Business/Heavy Usage | High-demand households | 8.8/10 |
The full-fibre range is clearly the star of the show. If your property qualifies, I would look at those packages before considering the slower options.
Key Features and Benefits
1. Full-Fibre Connectivity
Full fibre means the fibre connection reaches the property rather than relying on a copper section for the final part of the connection.
1pBroadband's current full-fibre range reaches advertised maximum download speeds of 950Mbps, making the fastest package more than capable of handling modern connected homes.
2. Wi-Fi 6 Router
The included Wi-Fi 6 hub is a significant value addition.
The company highlights multi-band Wi-Fi, dedicated external ports, security features and technology designed to improve coverage and performance.
3. No Usage Caps
There is no need to worry about running out of monthly data when streaming movies, downloading games or backing up large files.
1pBroadband says its services are unlimited and free from traffic management.
4. Low-Cost Calls
If you still use a landline, 1pBroadband's calling rates are an unusual advantage.
UK landlines and mobiles are advertised at 1p per minute, with a 10p setup charge, while international calls start from 19p per minute.
5. Fixed In-Contract Pricing
The promise of no in-contract price rises makes budgeting easier.
I particularly like this for households that plan their monthly expenses carefully.
6. 24/7 Account Management
The company says customers can manage their accounts online around the clock.
That is useful for customers who prefer handling basic tasks online rather than waiting for an agent.
7. UK-Based Support
1pBroadband advertises UK-based customer support through online and telephone channels.
The availability of support is good on paper; the bigger question is how quickly customers can actually reach someone when something goes wrong.
My First Impressions of 1pBroadband
My first impression of 1pBroadband is that the company is trying to remove the unnecessary extras from broadband.
The proposition is refreshingly simple: get a decent connection, pay a competitive price, use the supplied Wi-Fi hardware and avoid surprise in-contract price increases.
The full-fibre pricing is what caught my attention most.
For households that can access the 500Mbps or 1000Mbps packages, the service looks particularly competitive. But I would not automatically choose the fastest package.
This is one of my biggest pieces of advice: buy the speed you actually need.
A couple living in a small flat may be perfectly happy with a lower-tier fibre plan. A family with multiple 4K streams, gaming consoles, smart devices and people working from home at the same time may benefit from 500Mbps or more.
The Wi-Fi 6 hub is also a nice touch because a fast fibre line is not much use if your wireless network cannot distribute that speed around the house.
Product Quality and Performance Analysis
Broadband Speed
Speed is one of 1pBroadband's strongest areas.
The current full-fibre range advertises maximum downloads of 152Mbps, 523Mbps and 950Mbps depending on the plan. The company also provides minimum download figures on its full-fibre information page, rather than presenting only the maximum headline speed.
Of course, real-world Wi-Fi performance will depend on your device, distance from the router, walls, interference and whether you use Wi-Fi or Ethernet.
Gaming
For gamers, the important thing is not just download speed.
Latency and connection stability matter more than having a massive headline number.
A 500Mbps connection can already be more than enough for gaming, downloading large titles and handling other household traffic simultaneously. I would only move toward the fastest package if the price difference makes sense and the household genuinely needs the additional capacity.
Streaming
This is an easy win for fibre.
A household streaming high-resolution video across several devices should have plenty of capacity with the higher-tier packages.
The absence of usage caps is another advantage for people who consume a lot of video content.
Work From Home
For remote workers, upload performance deserves attention.
The advertised maximum upload speeds rise from 15Mbps on Full Fibre 150 to 75Mbps on Full Fibre 500 and 115Mbps on Full Fibre 1000.
That makes the faster plans more attractive if you regularly upload large files, use cloud storage, work with video or run demanding video calls while other people are online.
Wi-Fi Performance
The Wi-Fi 6 hub is one of the better inclusions in the package.
Recent Trustpilot feedback includes customers praising the supplied router and Wi-Fi performance, although one reviewer noted weaker performance in a room farther from the router.
That is a useful reminder that even an excellent router cannot defeat every thick wall or awkward house layout.
If you live in a large property, you may still need mesh Wi-Fi or an Ethernet connection for distant rooms.
Reliability
The customer feedback here is mixed but interesting.
Some recent reviewers report stable connections and smooth switching, while others complain about service quality or problems that required support intervention.
My rating therefore reflects the underlying broadband proposition more positively than the support experience.
Detailed Ratings Table
| Feature | Rating | My Take |
|---|---|---|
| Download Performance | 9.2/10 | Excellent full-fibre options |
| Upload Performance | 8.7/10 | Stronger on higher tiers |
| Wi-Fi Hardware | 8.9/10 | Wi-Fi 6 is a useful inclusion |
| Pricing | 9.1/10 | Competitive advertised rates |
| Price Stability | 9.2/10 | No in-contract price hikes |
| Unlimited Usage | 9.4/10 | Excellent for heavy users |
| Gaming | 8.8/10 | Strong fibre proposition |
| Streaming | 9.3/10 | Easily handles demanding homes |
| Installation | 8.4/10 | Generally positive but variable |
| Customer Support | 7.2/10 | Main area of concern |
| Overall | 8.3/10 | Strong value with support caveats |
Pros and Cons
Pros
| Advantage | Why It Matters |
|---|---|
| Competitive fibre pricing | Strong value compared with many mainstream options |
| Full-fibre speeds up to 950Mbps | Plenty of capacity for demanding households |
| Wi-Fi 6 hub included | Better wireless technology without buying a router separately |
| No in-contract price rises | Easier monthly budgeting |
| Unlimited downloads | Great for streaming and gaming |
| No traffic management | Speeds are not intentionally throttled at peak times |
| Cheap UK calls | Useful for households that still use a landline |
| Online account management | Convenient for basic account tasks |
Cons
| Drawback | Why It Matters |
|---|---|
| Customer support feedback is mixed | Getting help can be frustrating according to some reviewers |
| Full fibre depends on availability | Not every address will qualify for every plan |
| £9.99 connection charge | Adds an upfront cost to current advertised full-fibre plans |
| Router coverage may vary by home | Large properties may need additional networking equipment |
| Contract terms need careful reading | Important for cancellation, equipment and account changes |
| Service experiences can vary | Independent reviews show a noticeable split between positive and negative experiences |
Performance Score Chart
Unlimited Usage ███████████████████ 9.4/10 Streaming Performance ██████████████████ 9.3/10 Download Speed ██████████████████ 9.2/10 Price Stability ██████████████████ 9.2/10 Pricing Value ██████████████████ 9.1/10 Wi-Fi Hardware █████████████████ 8.9/10 Gaming █████████████████ 8.8/10 Upload Performance ████████████████ 8.7/10 Installation ███████████████ 8.4/10 Customer Support █████████████ 7.2/10 Overall ████████████████ 8.3/10
Customer Reviews and Reputation
This is the section where my opinion becomes more cautious.
At the time of writing, Trustpilot lists 1pBroadband at 3.5/5 from 347 reviews, with 54% of reviews rated five stars and 22% rated one star. Only 18 reviews were posted during the previous 12 months, so the current rating should not be treated as a perfect snapshot of every recent customer's experience.
There are genuinely positive recent experiences.
One August 2026 reviewer said the transfer was easy, pricing was fair and the service was working well. Another recent customer praised clear email communication, an on-time router and speeds matching the contract.
There are also long-term customers who say the service has been straightforward and reliable.
However, negative reviews frequently focus on customer support rather than the basic broadband connection.
Some customers report difficulty reaching support, problems when leaving the service, billing disputes or confusion around telephone services. Other reviewers say the broadband itself worked well but communication and administration were frustrating.
That distinction is important.
If your connection works perfectly, 1pBroadband can look like an excellent bargain. If something complicated happens, the quality of customer support becomes much more important.
So I would not ignore the negative reviews. I would simply interpret them in context.
Who Should Buy 1pBroadband?
Budget-Conscious Households
If keeping monthly broadband costs under control is your priority, 1pBroadband deserves a serious comparison.
Heavy Streamers
The unlimited usage policy and higher-speed fibre plans make it a strong choice for households that consume a lot of streaming content.
Gamers
The full-fibre options provide plenty of capacity for gaming, downloads and simultaneous household use.
Remote Workers
Higher upload speeds on the faster plans make them particularly attractive to people working with large files, cloud services and video conferencing.
Large Families
If several people are online simultaneously, the 500Mbps or 1000Mbps options can provide useful headroom.
Landline Users
The low advertised call rates make 1pBroadband unusual among modern broadband providers.
Who Should Think Twice?
If you value premium customer support above everything else, I would compare 1pBroadband carefully with larger providers before signing a contract.
Likewise, if you are uncomfortable managing a broadband problem by email or online support, the mixed customer-service feedback deserves attention.
Comparison With Competitors
| Category | 1pBroadband | BT | Sky | Plusnet | TalkTalk |
|---|---|---|---|---|---|
| Price Value | 9.1/10 | 7.5/10 | 7.8/10 | 8.7/10 | 8.5/10 |
| Full-Fibre Options | 9.0/10 | 9.2/10 | 9.0/10 | 8.8/10 | 9.0/10 |
| Wi-Fi Hardware | 8.9/10 | 9.0/10 | 8.8/10 | 8.5/10 | 8.6/10 |
| Price Stability | 9.2/10 | 7.0/10 | 7.2/10 | 8.0/10 | 7.5/10 |
| Calling Value | 9.0/10 | 7.0/10 | 6.8/10 | 7.5/10 | 7.0/10 |
| Customer Support | 7.2/10 | 8.0/10 | 7.8/10 | 7.8/10 | 7.3/10 |
| Overall | 8.3/10 | 8.1/10 | 7.9/10 | 8.2/10 | 8.0/10 |
These ratings are my editorial comparison rather than a claim that one provider is objectively best for every address.
The important point is that 1pBroadband competes most aggressively on value and straightforward pricing, rather than trying to win through a huge entertainment bundle or premium brand image.
If you only want fast internet at a sensible price, that is actually a very attractive proposition.
8 Frequently Asked Questions
1. Is 1pBroadband worth it in 2026?
Yes, particularly if you can access its full-fibre plans. The combination of competitive pricing, unlimited usage, Wi-Fi 6 hardware and no in-contract price rises makes it attractive. Customer support is the main area I would investigate before signing up.
2. What is the fastest 1pBroadband package?
The current full-fibre range advertises Full Fibre 1000 with maximum download speeds of up to 950Mbps and maximum upload speeds of up to 115Mbps.
3. Does 1pBroadband have full fibre?
Yes. 1pBroadband currently advertises full-fibre packages including 150Mbps, 500Mbps and 1000Mbps tiers, subject to availability at the customer's address.
4. Does 1pBroadband have unlimited broadband?
Yes. The company says its broadband packages have unlimited downloads and no usage caps.
5. Does 1pBroadband provide a router?
Yes. The company advertises a free Wi-Fi 6 hub with its broadband packages.
6. Does 1pBroadband increase prices during the contract?
The provider currently advertises no in-contract price rises.
7. Is 1pBroadband good for gaming?
Its full-fibre packages provide more than enough bandwidth for most gaming households. However, gaming performance also depends on latency, Wi-Fi quality, the game server and your local network, so buying the fastest package is not automatically necessary.
8. Does 1pBroadband offer landline calls?
Yes. Its broadband-and-calls packages include a phone service, and the company advertises UK landline and mobile calls at 1p per minute, subject to a 10p call setup charge.
Final Verdict
So, would I recommend 1pBroadband in 2026?
Yes, with one important qualification: check the customer-service and contract details before you commit.
The actual broadband proposition is strong.
The current full-fibre packages offer impressive speeds, unlimited usage, a Wi-Fi 6 hub and competitive monthly pricing. The company's no-in-contract-price-rise policy is another feature I genuinely like because it makes the monthly bill easier to predict.
For a household that mainly wants fast internet without a complicated entertainment package, that simplicity is refreshing.
I would personally focus on the Full Fibre 200 or Full Fibre 500 options for most households rather than paying extra simply to have a gigabit connection. The 1000Mbps tier makes more sense for very busy homes, large downloads, multiple heavy users or customers who simply want maximum available speed.
The biggest question mark is customer support.
Recent independent reviews show a clear split. Some customers praise smooth switching, strong speeds, good routers and fair pricing, while others describe frustrating experiences with support, cancellations, billing or administration.
That means I would not rate 1pBroadband as a flawless five-star provider.
But I also would not dismiss it because of the negative reviews.
If the broadband connection is your main priority and you are comfortable checking the terms carefully, 1pBroadband offers a very competitive package. Its strongest selling points are genuine: good fibre speeds, competitive pricing, unlimited usage, Wi-Fi 6 and no in-contract price hikes.
Just remember that a cheap broadband deal is only a great deal if the service works for your address and the terms suit you.
Final rating: 8.3/10 — A strong value-focused broadband provider with impressive fibre options, but its mixed customer-service reputation means buyers should compare carefully before signing up.